Terms & Conditions


Use of the Website
Privacy Policy
Purchase of Products
Contract creation / cancellation
Export Orders
Payment Acceptance
Description of Products
Promotional Discounts


Welcome to the Trojan Sewing Machine Pty Ltd website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

If you have any questions in relation to the terms and conditions please contact our sales team before you place an order. You can contact our sales team by:
1. By email –


  1. By Telephone: 0061-(0)-455-831-997



“Conditions” means these terms and conditions and the Special Conditions;
“Product” means a product displayed for sale on the Website;
“Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
“Special Conditions” means the terms and conditions in the Product Description;
“Users” means the users of the Website collectively;
“Personal Information” means the details provided by you on registration;
“We/us” means Trojan Sewing Machines;
“Website” means the website located at www.trojansewing.co.uk or any subsequent URL which may replace it;
“Cookies” means small text files which our website places on your computer to store information about your shopping session and to identify your computer.
“You” means a user of this website.


Use of the website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.



You warrant that:
– The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
– You will notify us immediately of any changes to the Personal Information by contacting our Sales Team by e-mail, or calling us on 0455-831-997 between 8:30am-5:30pm Mon-Fri.
– You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.



You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.


Our Right

We reserve the right to:
– Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
– Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy Policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UKn Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .com.au), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you.We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.

When you create a shopping account while ordering online you will be able to subscribe/unsubscribe from newsletters and promotional information sent from the Trojan Sewing Machine website by e-mail or telephone within your account. This information will only consist of products, promotions or special offers which we feel may be of interest to you. You can contact our sales team by email or telephone to subscribe or unsubscribe. Your Personal Information may be disclosed & to reputable third parties who will help process your order. Trojan Sewing Machines requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the Trojan Sewing Machines for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.



We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time – if you do not accept Cookies you will be unable to use this Website. You find out more about ‘cookies’ within your browser options.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to:
Trojan Sewing Machine Pty Ltd.

28 Mystic Avenue

Balgal Beach




Purchase of products

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential. If you have reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.



Dates given for delivery are stated in good faith but are not to be treated as a condition of the sale. Delivery will be deemed to be complete either when Trojan Sewing Machines delivers the goods ( whether or not the goods are installed ) or when the goods are dispatched to your delivery address through the post or other courier service.

Goods ordered by you will be delivered to the delivery address which you provide to Trojan Sewing Machines at the time you make your order, or such other agreed to by Trojan Sewing Machines in writing.



Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the BUY button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Trojan Sewing Machines Pty Ltd.
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns Policy/Procedure

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

If you do require any information regarding orders you have placed on the Trojan Sewing Machines Pty Ltd. website, please contact us by email or telephone or please write to us at the following address:
Trojan Sewing Machines
28 Mystic Avenue
Balgal Beach



Contract cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right to do this no longer than ten working days after the day on which you receive the Products subject to the below conditions. If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns/Refund Policy/Procedure. Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:

  • Goods specially imported for your order.
  • Goods specially manufactured for your order
  • Goods specially ordered in bulk for your order.

Should you realise you have made a mistake or change your mind, we are able to amend or cancel your order the same working day up to 3pm if the item is in stock or on Monday prior to 3pm if you placed your order on the previous Saturday/Sunday. Cancellations after this time may have already been dispatched by courier / UKn Mail and you will need to follow our Returns/Refunds Policy/Procedure to amend mistakes.


Export Orders

Delivery of items overseas may be subject to duties and taxes depending on the country destination. All customs and taxes must be borne by you; we have no control over these charges as vary from country to country. Please contact your local customs for further information.


Payment Acceptance

Payment maybe asked for by cleared funds/BACS payment into our account before the order is accepted and dispatched for delivery. This may apply to the below conditions at our discretion:
1. Special Orders for unusual or items not in our standard inventory.
2. Overseas/Export orders.
3. Large Value Orders.


Accidental damage & Insurance

We do not provide any accidental damage or insurance for any products we sell. Any items/products that we sell to you are not insured in any manner to cover any damage what so ever after the receipt of the item/product by you.

Guarantees and Warranties

We do not offer any guarantees or warranties on any items/products we sell. We will investigate and monitor individual cases as we see fit.



Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensor’s. You are permitted to use this material only as expressly authorised by us or our licensor’s.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.


Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.



If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.





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CALL: 0151 677 9244
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